Refund and Returns Policy

Effective Date: 16/4/2024

Thank you for shopping at LotusRitual.com. We strive to provide you with high-quality products and excellent customer service. However, we understand that sometimes you may need to return a product or request a refund. This Refund and Returns Policy outlines our procedures for refunds, returns, and exchanges.

  1. Refund Policy: We offer refunds on eligible products within 14 days of the delivery date. To be eligible for a refund, the following conditions must be met:
  • The product must be unused, undamaged, and in its original packaging.
  • You must provide proof of purchase (e.g., order confirmation, receipt).
  • Refunds will be issued to the original payment method used for the purchase.
  1. Return Policy: We accept returns on eligible products within [Insert Number] days of the delivery date. To initiate a return, please follow these steps:
  • Contact our customer support team at [Insert Contact Email] to request a return authorization.
  • Pack the product securely in its original packaging, including all accessories and documentation.
  • Ship the product to the address provided by our customer support team.

Please note the following:

  • You are responsible for the cost of return shipping, unless the return is due to an error on our part.
  • We recommend using a trackable shipping method to ensure that the product reaches us safely.
  • Once we receive the returned product and verify its eligibility, we will process your refund or exchange.

  1. Exchange Policy: If you received a defective or damaged product, or if you received the wrong item, you may be eligible for an exchange. Please contact our customer support team at [Insert Contact Email] within [Insert Number] days of the delivery date to request an exchange authorization.

  2. Non-Returnable Items: The following items are not eligible for refunds, returns, or exchanges:

  • Items that are used, damaged, or not in their original condition
  • Clearance or final sale items
  • Personalized or custom-made products

  1. Damaged or Defective Products: If you received a damaged or defective product, please contact our customer support team at [Insert Contact Email] within [Insert Number] days of the delivery date. We will work with you to resolve the issue promptly, either by providing a replacement product or issuing a refund.

  2. Cancellation Policy: If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled. You may still be able to return the product for a refund, subject to our Refund and Returns Policy.

  3. Contact Us: If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact us at info@lotusritual.com

By making a purchase on LotusRitual.com, you acknowledge that you have read and understood this Refund and Returns Policy and agree to its terms and conditions.

LotusRitual.com