Shipping & Delivery Policy

Last updated: August 27, 2026

1. Where We Ship From

All Lotus Ritual products are shipped directly from our facility in China, primarily from Yunnan Province where our crystals, gemstones, and ritual goods are sourced and prepared in accordance with traditional Yi ethnic minority practices.

We are proud to bring you authentic, origin-shipped products straight from the source — preserving the cultural integrity of every piece.

---

2. Where We Ship To

We currently ship to the following destinations:

• 🇺🇸 United States
• 🇨🇦 Canada
• 🇩🇪 Germany
• 🇫🇷 France
• 🇦🇹 Austria
• 🇪🇸 Spain
• 🇳🇱 Netherlands
• 🇧🇪 Belgium
• 🇮🇹 Italy
• 🇸🇪 Sweden
• 🇩🇰 Denmark
• 🇫🇮 Finland

Shipping availability is limited to these destinations. If your country is not listed, checkout will not offer a shipping method.

---

3. Order Processing Time

After you place an order, our team needs time to verify, prepare, and dispatch your package. This is separate from the actual shipping/transit time.

Stage	Timeframe
Order verification & payment confirmation	Within 24 hours
Order preparation, blessing, and quality inspection	1–3 business days

Business days are Monday through Friday, excluding U.S., Canadian, and Chinese public holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

You will receive a shipping confirmation email with tracking information as soon as your order is dispatched.

---

4. Shipping Methods and Delivery Time

Standard International Shipping

Our standard shipping method delivers most orders within:

7 to 15 business days from the date of dispatch

This estimate covers transit time only and does not include order processing time (Section 3).

Total estimated time from order placement to delivery: approximately 8 to 18 business days.

Carriers

We work with reputable international carriers to ensure safe, trackable delivery. Depending on your location and order size, your package may be handled by:

• For U.S. orders: USPS, FedEx, or DHL (final-mile delivery)
• For Canadian orders: Canada Post or DHL (final-mile delivery)
• For European orders: Local postal operators or DHL (final-mile delivery)
• International transit: Major freight forwarders such as DHL, EMS, or YunExpress

The specific carrier handling your order will be indicated in your tracking confirmation.

Delivery Time Disclaimer

Delivery timeframes are estimates, not guarantees. Actual delivery times may vary due to factors beyond our control (see Section 8: Delays and Disruptions).

---

5. Shipping Costs

Destination-Based Shipping Rates

Free standard shipping is automatically applied when your order subtotal reaches the threshold for your destination. Orders below the threshold use the standard rate for that destination:

Destination	Free standard shipping	Standard rate below threshold
United States	USD $99 or more	USD $19.99
Canada	CAD $149 or more	CAD $29.99
Germany	EUR €99 or more	EUR €24.99
France and Austria	EUR €99 or more	EUR €29.99
Spain, Netherlands, and Belgium	EUR €99 or more	EUR €29.99
Italy	EUR €99 or more	EUR €34.99
Sweden, Denmark, and Finland	EUR €99 or more	EUR €39.99

The applicable currency is selected for your destination: USD for U.S. addresses, CAD for Canadian addresses, and EUR for European addresses. The final shipping method and amount are confirmed at checkout.

How to Qualify for Free Shipping

To take advantage of free shipping:

1. Add items totaling at least the free-shipping threshold for your destination to your cart
2. The free shipping method will automatically apply at checkout when your destination and order subtotal qualify
3. No coupon code required

💡 Tip: If you're close to your destination's threshold, consider adding a small item to qualify for free shipping — many of our crystals, smudge bundles, and ritual accessories are perfect for completing a set.

Promotional Shipping Offers

From time to time, we may run special shipping promotions, such as a temporarily lowered free shipping threshold or site-wide free shipping events. Any active promotions will be clearly communicated on our Site and applied automatically at checkout.

Sales Tax

For the United States and Canada, you currently do not need to pay additional tax or import duty on your order. For our European destinations, each country has its own import charge. The amount for your address is calculated and shown at checkout before you pay.

Refunds of Shipping Fees

Shipping fees, once charged, are non-refundable except in cases where:

• We made an error (e.g., shipped the wrong item or the order arrived damaged)
• The order is canceled before dispatch
• Required by applicable law

---

6. Order Tracking

Once your order ships, you will receive a confirmation email containing:

• Your order number
• Carrier name
• Tracking number
• A link to track your shipment

You can track your package at any time using the tracking number provided. Please note:

• It may take 24 to 72 hours for tracking information to update after dispatch
• For international shipments, tracking may show limited updates while the package is in transit between countries
• Once the package reaches your country, tracking will resume with the local carrier

If you have not received a shipping confirmation email within 5 business days after placing your order, please check your spam/junk folder or contact us at [email protected].

---

7. Customs, Duties, and Import Taxes

General Notice

What you pay for tax or import charges depends on your destination. Any amount we collect is shown at checkout before you pay.

United States

You currently do not need to pay additional tax or import duty on U.S. orders.

Canada

You currently do not need to pay additional tax or import duty on Canadian orders.

Europe

For our European destinations — Germany, France, Austria, Spain, the Netherlands, Belgium, Italy, Sweden, Denmark, and Finland — each country has its own import charge. The amount for your shipping address is calculated and shown at checkout as a VAT & Import Fee before you pay.

Our Responsibility

• We provide accurate customs declarations on all international shipments as required by law
• We do not mark packages as "gifts" or undervalue contents
• For European orders, the import charge shown at checkout is collected as part of your order
• For the United States and Canada, we currently do not collect additional tax or import duty at checkout
• Refusal to pay a charge that was shown at checkout, or refusal of delivery, is treated as a customer-initiated return and is subject to our Returns & Exchanges Policy

---

8. Delays and Disruptions

While we strive to deliver your order within the estimated timeframe, certain factors may cause delays. These include but are not limited to:

• Customs clearance — international shipments may be held by customs for inspection
• Postal carrier delays — high volume periods, weather events, or operational issues
• Severe weather — typhoons, snowstorms, floods, or other natural events
• Public holidays — in China, the U.S., Canada, or transit countries (e.g., Chinese New Year typically causes 1–2 weeks of delay)
• Peak shopping seasons — Black Friday, Cyber Monday, Christmas, etc.
• Force majeure events — pandemics, strikes, transport disruptions, or other circumstances beyond our control

If your order is significantly delayed, we will:

• Notify you by email as soon as we become aware of the issue
• Provide an updated estimated delivery date if possible
• Work with the carrier to resolve the issue

We cannot offer refunds for shipping delays that are caused by carriers, customs, or events outside of our control. However, if a package is confirmed lost in transit (see Section 9), we will assist you appropriately.

---

9. Lost, Stolen, or Damaged Packages

Risk of Loss

Per our Terms and Conditions, risk of loss and title for purchased items pass to you upon delivery to the carrier. Once a package is handed to the carrier, the carrier is responsible for safe delivery.

However, we want every customer to receive their order, so we will work with you to resolve issues whenever possible.

Damaged Packages

If your package arrives damaged or your item is broken upon arrival:

1. Take clear photos of:
   • The outer shipping box (showing damage)
   • The inner packaging
   • The damaged item(s)
   • Any shipping labels visible
2. Contact us at [email protected] within 7 calendar days of delivery, including:
   • Your order number
   • Photos as described above
   • A brief description of the damage

We will review your claim and offer one of the following resolutions (at our discretion):

• Replacement of the damaged item (subject to availability)
• Partial or full refund of the damaged item
• Store credit for the value of the damaged item

Claims submitted after 7 days from delivery may not be accepted.

Lost Packages (Tracking Shows Not Delivered)

If your tracking has not updated for more than 14 consecutive days while in transit, please contact us at [email protected] with your order number. We will:

• Investigate with the carrier
• If the package is confirmed lost in transit, we will offer a replacement or full refund at our discretion

Packages Marked "Delivered" But Not Received

If tracking shows your package was delivered but you cannot locate it:

1. Wait 24–48 hours — sometimes packages are marked delivered prematurely and arrive shortly after
2. Check thoroughly:
   • Front porch, side door, mailbox, garage, and other potential drop-off areas
   • With household members, neighbors, building manager, or doorman
   • Any package lockers or pickup locations near your address
3. Contact your local carrier with the tracking number to file an inquiry
4. Contact us within 14 days of the marked delivery date if the package cannot be located

Please note: Packages confirmed as delivered by the carrier are generally not eligible for replacement or refund, as we are unable to verify lost or stolen packages once delivery is confirmed by the carrier. We recommend ensuring your shipping address is secure or arranging delivery to a workplace or trusted location.

For high-value orders, we recommend signature-required delivery (available upon request — please contact us before placing your order).

---

10. Incorrect or Incomplete Addresses

It is the customer's responsibility to provide a complete and accurate shipping address at checkout, including:

• Recipient's full name
• Apartment, suite, or unit number (if applicable)
• Correct street address
• City, state/province, and postal/ZIP code
• Country
• A valid phone number (required by international carriers)

Address Changes

If you notice an error in your shipping address after placing your order:

• Contact us immediately at [email protected] with your order number and the corrected address
• We can usually update the address if your order has not yet been dispatched
• Once an order has shipped, we are unable to redirect or modify the delivery address

Consequences of Incorrect Addresses

If a package is undeliverable due to an incorrect or incomplete address provided by the customer:

• The package may be returned to our facility (this can take 4–8 weeks)
• The customer will be responsible for re-shipping fees if they wish to receive the order
• Alternatively, the customer may request a refund of the eligible product cost; original shipping and carrier charges caused by the incorrect address are non-refundable

---

11. Failed Deliveries and Returned Packages

A package may be returned to us for several reasons, including:

• Incorrect or incomplete address (see Section 10)
• Recipient unavailable after multiple delivery attempts
• Recipient refused delivery
• Recipient refused to pay customs duties
• Carrier unable to access the delivery location

In any of these cases:

• We will contact you via email once the returned package is received
• You may choose to:
  • Have the package re-shipped (you will be charged for re-shipping costs)
  • Receive a refund for the eligible product cost; original shipping costs, customs fees, and carrier charges caused by the failed delivery are non-refundable

If we do not hear from you within 30 days of notifying you, we reserve the right to consider the order abandoned and dispose of the items without further refund.

---

12. Contact Us

If you have any questions about this Shipping & Delivery Policy or about a specific order, please reach out:

Aura Mercantile LLC
1500 N Grant St Ste R
Denver, CO 80203
United States

📧 Email: [email protected]
🌐 Website: https://www.lotusritual.com

For shipping-specific inquiries, please include:

• Your order number
• A clear description of your question or concern
• Photos (if reporting a damaged item)

We aim to respond to all shipping inquiries within 1–2 business days.

This Shipping & Delivery Policy is an integral part of our Terms and Conditions and should be read in conjunction with our Returns & Exchanges Policy and Privacy Policy.

Last updated: August 27, 2026