Last updated: September 1, 2026
We are Aura Mercantile LLC ("Company," "we," "us," "our"), a limited liability company registered in Colorado, United States, with our principal place of business at 1500 N Grant St Ste R, Denver, CO 80203, USA.
We operate the website https://www.lotusritual.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Lotus Ritual is a premium e-commerce platform offering authentic crystals, gemstones, and spiritual goods sourced and shipped directly from China, and each product is hand-blessed in accordance with Yi ethnic minority traditions before packing.
You can contact us by email at [email protected] or by mail to: 1500 N Grant St Ste R, Denver, CO 80203, USA.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Aura Mercantile LLC, concerning your access to and use of the Services. By accessing the Services, you acknowledge that you have read, understood, and agreed to be bound by all of these Legal Terms.
IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We may update these Legal Terms from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. We encourage you to review these Legal Terms frequently to be informed of how we are protecting your information.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"), including but not limited to "Lotus Ritual" and our lotus logo.
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use.
You shall not:
If you wish to make any use of the Services, Content, or Marks other than as set out in this section, please address your request to: [email protected].
By using the Services, you represent and warrant that:
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to refuse any current or future use of the Services.
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.
Our products are natural crystals, gemstones, and minerals. Each piece is unique and may vary in color, pattern, inclusion, size, weight, and shape from the images displayed. These natural variations are inherent to genuine, untreated natural stones and are not considered defects. By purchasing from us, you acknowledge and accept these natural variations.
All products are subject to availability. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change without notice.
We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
We do not warrant that the quality of any products purchased by you will meet your expectations beyond the descriptions provided on our Site.
PLEASE READ THIS SECTION CAREFULLY.
All crystals, gemstones, minerals, and related products sold through Lotus Ritual are intended for decorative, ornamental, cultural, and spiritual purposes only.
Any information, descriptions, or content on our Site referring to crystal properties, energetic qualities, healing attributes, chakra associations, metaphysical benefits, spiritual significance, or wellness applications is provided for cultural, educational, and entertainment purposes only.
Our products are NOT intended to:
Statements regarding crystal properties have not been evaluated by the U.S. Food and Drug Administration (FDA), Health Canada, or any other regulatory authority.
If you have or suspect you may have a medical or psychological condition, please consult a licensed healthcare provider. Never disregard professional medical advice or delay seeking it because of something you have read on our Site.
Each Lotus Ritual product is hand-blessed by practitioners following Yi ethnic minority spiritual traditions before it is packed. These blessings are part of the cultural heritage and artisanal tradition of the products' origin and are not represented as having any verifiable physical, medical, or supernatural effect. Your personal experience with these products is subjective and individual.
By purchasing our products, you acknowledge and agree to these disclaimers.
We currently accept the following forms of payment. The methods shown at checkout depend on your shipping country, the currency of the order, your device and browser, and eligibility checks by the payment provider:
Card payments and Apple Pay / Google Pay are processed by Stripe. PayPal, Venmo, PayPal Pay Later, and the local methods listed above are processed by PayPal. Buy-now-pay-later options are subject to approval by Klarna, Affirm, Afterpay, or PayPal and may not be offered for every order.
Prices are displayed in U.S. Dollars (USD) for U.S. destinations, Canadian Dollars (CAD) for Canadian destinations, and Euros (EUR) for our listed European destinations. You may also choose USD, CAD, or EUR using the currency selector on the Site. You will be charged in the currency shown at checkout before you complete your order.
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
For the United States and Canada, you currently do not need to pay additional tax or import duty on your order. For our European destinations, each country has its own import charge, which is calculated and shown at checkout before you pay. We may change prices at any time. You will be charged in the currency shown at checkout.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
We reserve the right to refuse or cancel any order if a pricing error has occurred, even after the order has been confirmed and your payment has been processed. If your payment has already been processed and we cancel your order, we will issue you a full refund.
All products are shipped directly from our facility in China. Most products originate from Yunnan Province, where they are sourced and prepared in accordance with our cultural and quality standards. By placing an order, you acknowledge and accept that products are shipped internationally from China to your delivery address.
We currently ship to the following countries:
Standard delivery time is 7 to 15 business days from the date your order is dispatched. Please note that this estimate does not include order processing time (typically 1–3 business days) and may be affected by factors beyond our control, including but not limited to:
Free standard shipping applies once your order subtotal reaches the threshold for your destination. The current thresholds and standard rates are: United States — free at USD $99, otherwise USD $19.99; Canada — free at CAD $149, otherwise CAD $29.99; Germany — free at EUR €99, otherwise EUR €24.99; France and Austria — free at EUR €99, otherwise EUR €29.99; Spain, the Netherlands, and Belgium — free at EUR €99, otherwise EUR €29.99; Italy — free at EUR €99, otherwise EUR €34.99; and Sweden, Denmark, and Finland — free at EUR €99, otherwise EUR €39.99.
The applicable currency is selected for your destination, and the exact shipping method and amount will be displayed at checkout before you complete your order. We may run promotional shipping offers from time to time, which will be applied automatically at checkout.
What you pay for tax or import charges depends on your destination. Any amount we collect is shown at checkout before you pay.
United States: You currently do not need to pay additional tax or import duty on U.S. orders.
Canada: You currently do not need to pay additional tax or import duty on Canadian orders.
Europe: For Germany, France, Austria, Spain, the Netherlands, Belgium, Italy, Sweden, Denmark, and Finland, each country has its own import charge. The amount for your shipping address is calculated and shown at checkout as a VAT & Import Fee before you pay.
We provide accurate customs declarations on all international shipments. We do not mark packages as gifts or undervalue contents. Refusal to pay a charge that was shown at checkout, or refusal of delivery, is treated as a customer-initiated return and is subject to our Returns & Exchanges Policy.
Risk of loss and title for items purchased pass to you upon our delivery of the items to the carrier. Once a package is handed to the postal carrier, the carrier is responsible for its safe delivery.
If your package arrives damaged, please contact us at [email protected] within 7 days of delivery with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or refund at our discretion.
If your package is reported as delivered but you have not received it, please:
You are responsible for providing a correct and complete shipping address. We are not liable for orders shipped to an incorrect address provided by you. If a package is returned to us due to an incorrect address, you will be responsible for additional re-shipping fees.
We want you to feel confident in your purchase. Eligible items may be returned under our Returns & Exchanges Policy, which is incorporated into these Terms.
You may request a return within 30 calendar days from the date of delivery.
You must obtain a Return Merchandise Authorization (RMA) before sending any item back. To request an RMA:
Returns sent without an RMA number or to an address other than the one supplied in the approval email may be delayed or returned to the sender.
To be eligible for a return, items must meet ALL of the following conditions:
We do not charge a restocking fee for eligible items returned unused and in their original condition. A reasonable deduction may apply only if packaging, accessories, or value are missing, or if the returned item shows damage or use.
The following items are FINAL SALE and cannot be returned, exchanged, or refunded under any circumstances:
If you received the wrong item, a defective item, or an item damaged in transit, we will resolve the issue at no cost to you and cover any required return shipping. Please contact us within 7 days of delivery with photos and a description of the issue.
Once we receive and inspect your returned item:
If you would prefer a different item, contact us before returning your order. Subject to availability, we may offer a replacement or store credit. If a direct replacement is unavailable, you may return the original item and place a new order.
For complete eligibility requirements, exclusions, shipping instructions, and refund details, please review our Returns & Exchanges Policy.
You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:
The Services may contain links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content").
Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services.
Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us.
We reserve the right, but not the obligation, to:
We care about data privacy and security. Please review our Privacy Policy posted on the Site. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
By providing your email address, opting in via website pop-ups, or checking the marketing consent box at checkout, you consent to receive marketing emails, promotional offers, newsletters, and other commercial communications from Lotus Ritual.
You may unsubscribe at any time by:
Please note that even if you unsubscribe from marketing communications, we may still send you transactional or service-related communications (such as order confirmations, shipping updates, and account notifications).
We comply with the U.S. CAN-SPAM Act and Canada's Anti-Spam Legislation (CASL).
These Legal Terms shall remain in full force and effect while you use the Services.
WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES) TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.
If we terminate or suspend your access to the Services for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors.
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Colorado, applicable to agreements made and to be entirely performed within the State of Colorado, without regard to its conflict of law principles.
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each "Dispute" and collectively, "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved through binding arbitration.
YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.
The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the AAA website: www.adr.org.
The arbitration shall take place in Denver, Colorado, USA, or, at your election, may be conducted by telephone or video conference, or based solely on written submissions. The arbitrator's award shall be final and binding.
THE PARTIES AGREE THAT ANY ARBITRATION SHALL BE LIMITED TO THE DISPUTE BETWEEN THE PARTIES INDIVIDUALLY. TO THE FULL EXTENT PERMITTED BY LAW:
The Parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration:
Any cause of action you may have arising out of or relating to these Legal Terms or the Services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES AND OUR PRODUCTS WILL BE AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICES.
For our complete disclaimer, including disclaimers regarding crystals, gemstones, and wellness-related content, please see our separate Disclaimer page.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE THREE (3) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
Certain U.S. state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.
YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.
You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at:
1625 North Market Blvd., Suite N 112
Sacramento, California 95834
Or by telephone at (800) 952-5210 or (916) 445-1254
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for details on how to exercise these rights, including the right to know, the right to delete, and the right to opt out of the sale or sharing of personal information.
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us.
Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.
These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.
There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services.
You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Aura Mercantile LLC
1500 N Grant St Ste R
Denver, CO 80203
United States
📧 Email: [email protected]
🌐 Website: https://www.lotusritual.com
By using the Services, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them.
Last updated: September 1, 2026
Available in 12 destinations
More destinations are coming soon.